by Isabella Jiao | Jan 13, 2021 | Concessions Management, Fan Experience, Insights & Trends
2021 is likely to be a big year for stadiums. It’s likely the year for the industry to finally leave behind the gloom of the pandemic. It’s the year of hope — especially given the promising news of mass vaccination which, albeit a tremendous undertaking...
by Isabella Jiao | Jan 13, 2021 | Success Stories
Boxcar Betty’s three signature chicken sandwiches: Boxcar, Buffalo, and “Not So Waffle.” Image source: Boxcar Betty’s Instagram The story of Boxcar Betty’s. You may describe Boxcar Betty’s as a Chick-fil-A with better taste, no politics, and no closed sign on...
by Isabella Jiao | Jan 13, 2021 | Insights & Trends
With their entire business revolved around services, and the people who deliver them, how can hotels execute a socially distanced service model during and after a pandemic? The hospitality industry has suffered greatly this past year, second only to the airlines. As...
by Isabella Jiao | Jan 13, 2021 | Insights & Trends, Success Stories
2020 took many turns we didn’t expect. For a startup on the trajectory towards rapid growth in the beginning of the year, one can only imagine the shock and denial we felt upon realizing that gatherings and events wouldn’t come back anytime soon. Our...
by Isabella Jiao | Jan 13, 2021 | Insights & Trends
With social distancing being top of mind for most people, room service popularity has been on the rise. What used to be considered a premium service is now hailed for its convenience and safety. Research by PWC showed that 86% of guests are ready to pay more for great...
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