Blog & Podcast
How Contactless Ordering Impacts On-Premise Foodservice Revenue In Hotels
How Contactless Ordering Impacts On-Premise Foodservice Revenue In Hotels While traveling and hotel room occupancy is low nowadays, it won't remain this way forever. According to the Washington Post, "revenge travel" is likely to surge as the pandemic alleviates. A...
Ep. 69: How The Columbus Blue Jackets Think About Fan Engagement with TJ Ansley
Ep. 69: How The Columbus Blue Jackets Think About Fan Engagement with TJ Ansley In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and...
How Hotels and Hospitality Properties Should Use On-Premise Contactless Ordering
How Hotels and Hospitality Properties Should Use On-Premise Contactless Ordering Exactly how big is the impact of COVID-19 on the hospitality industry? There's been 50% revenue decline in 2020, a year that's projected to be the worst year on record for hotel...
Ep. 68: How To Get First Time Users & Sports Partnerships with Ken Cohn
Ep. 68: How To Get First Time Users & Sports Partnerships with Ken Cohn In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and...
Ep. 67: Telling Brand Stories Through Digital with Jeramie McPeek
Ep. 67: Telling Brand Stories Through Digital with Jeramie McPeek In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and hospitality. We...
Using Contactless Ordering Solutions to Offset Revenue Loss
Using Contactless Ordering Solutions to Offset Revenue Loss There are just two months left in 2020 and needless to say, it's been a challenging year. If you're in the food and beverage space — be it a restaurant, food truck, concession stand or on-property F&B...
Popular Concession Food Items and How to Make Them
Popular Concession Food Items and How to Make Them Food is an integral part of most of our day-to-day activities. Whether it be a baseball game or a night at the cinemas, food is always there to enhance the overall experience. This is why concession stands have been a...
Empowering All Businesses With Easy Access To Contactless Technologies
Empowering All Businesses With Easy Access To Contactless Technologies Letter from FanFood CEO, Carson Goodale Carson Goodale, FanFood Co-founder and CEO As re-openings continue and businesses strive to sustain themselves looking ahead to 2021, contactless...
Ep. 66: Learning From Esports Growth with Eric Johnson
Ep. 66: Learning From Esports Growth with Eric Johnson In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and hospitality. We invite...
Ep. 55: The Changing Times of Athlete Marketing with Aaron Zack
Ep. 55: The Changing Times of Athlete Marketing with Aaron Zack In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the fan...
Ep. 54: Fan Personalization & Selling an Event with Scott Brand
Ep. 54: Fan Personalization & Selling an Event with Scott Brand In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the fan...
Ep. 53: Pittsburgh Penguins Fan Engagement and Content Creation Mindset with Leo McCafferty
Ep. 53: Pittsburgh Penguins Fan Engagement and Content Creation Mindset with Leo McCafferty In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging...
Ep. 52: Embracing The Changing Sports Landscape with Ben Young
Ep. 52: Embracing The Changing Sports Landscape with Ben Young In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the fan...
Ep. 51: Evolution of Sports Media with Dave Goren
Ep. 51: Evolution of Sports Media with Dave Goren In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the fan experience and...
Ep. 50: How Front Office Sports Is Innovating & Engaging with Russ Wilde
Ep. 50: How Front Office Sports Is Innovating & Engaging with Russ Wilde In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance...
Ep. 49: Fan First Mindset with Jesse Cole
Ep. 49: Fan First Mindset with Jesse Cole In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the fan experience and operate...
Ep. 48: How Bleacher Report Is Engaging Fans with Will Tidey
Ep. 48: How Bleacher Report Is Engaging Fans with Will Tidey In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the fan...
Ep. 47: How Minor League Baseball Continues To Engage Fans with Jeff Lantz
Ep. 47: How Minor League Baseball Continues To Engage Fans with Jeff Lantz In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance...
How Contactless Technology Reduces Costs for Food and Beverage Services
How Contactless Technology Reduces Costs for Food and Beverage Services It's like hiring more staff at zero cost. The food and beverage industry is known for its competitiveness and thin margins. Be it restaurants, food trucks, on-property F&B outlets at hotels...
Hear From FanFood Partners: Rolling Out Contactless Ordering at Sports Events
Hear From FanFood Partners: Rolling Out Contactless Ordering at Sports Events 2 of FanFood Partners Share Their Experience Since Re-Opening. Is it better to see something for yourself or hear it from others? Probably the best if you could do both. ...
Ep. 63: Creating A Differentiated Customer Experience in Sports Betting with Ben Fawkes
Ep. 63: Creating A Differentiated Customer Experience in Sports Betting with Ben Fawkes In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment...
Ep. 62: Modernizing Customer Experiences in Fitness with Austin Cohen
Ep. 62: Modernizing Customer Experiences in Fitness with Austin Cohen In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and hospitality....
How To Implement Mobile Ordering at Your Venue or Business
How To Implement Mobile Ordering at Your Venue or Business A step-by-step guide. The successful implementation of mobile ordering goes beyond the technology alone. In fact, through years of helping hundreds of locations roll out digital ordering, we've...
Why You Need A White-Labeled Mobile Ordering Solution
Why You Need A White-Labeled Mobile Ordering Solution And it's more affordable than you think. What's the first thing that comes to your mind when "mobile ordering" is mentioned? UberEats? Postmates? Other third-party ordering apps? However, there...
Ep. 61: Executing the Northwestern Football Vision with Cody Vedja
Ep. 61: Executing the Northwestern Football Vision with Cody Vedja In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and hospitality. We...
6 Practical Tips: How To Market Mobile Ordering To Your Customers
6 Practical Tips: How To Market Mobile Ordering To Your Customers If you’re using, or will soon be using, contactless digital ordering as part of your foodservice operation — congratulations! You've taken a significant step towards generating more revenue for...
Ep. 60: American Cornhole League Growth with Stacey Moore
Ep. 60: American Cornhole League Growth with Stacey Moore In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment and hospitality. We invite...
Ep. 38: Evolution of Sports, Content & Fan Engagement with Gabby Roe
Ep. 38: Evolution of Sports, Content & Fan Engagement with Gabby Roe In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the...
Ep. 39: How Barstool Sports Engages Fans with Andrew Meeks
Ep. 39: How Barstool Sports Engages Fans with Andrew Meeks In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the fan experience...
Keep Your Fans Engaged During The Coronavirus Crisis: Why & How
Keep Your Fans Engaged During The Coronavirus Crisis: Why & How It was only within days that the country, particularly the sports and live entertainment industry, suddenly realized the actual severity of the coronavirus. Quarantine restrictions have led the...
Is Mobile Ordering Right For Your Venue? FanFood Customer Success Team Shares What They’ve Learned
Is Mobile Ordering Right For Your Venue? FanFood Customer Success Team Shares What They’ve Learned Last week we hosted our first ever “Ask Me Anything” live webcast on the topic of “Is mobile ordering right for your venue/facility?” We were thrilled to see many people...
Data Reveals Groundbreaking Conclusions About In-Venue Mobile Ordering
Data Reveals Groundbreaking Conclusions About In-Venue Mobile Ordering If you think concessions mobile ordering is only for venues with big budgets and huge turnouts — it’s time to think again. We keep saying that 2020 is the year of in-venue...
Ep. 35: Mobile Fan Engagement with Sue Thaden
Ep. 35: Mobile Fan Engagement with Sue Thaden In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the fan experience and operate...
Where Is Fan Experience Going? To Mobile, According to Industry Experts
Where Is Fan Experience Going? To Mobile, According to Industry Experts Updated: Feb 20 Since last summer's launch of our podcast, The Gameday Playbook, we have just recently reached a major milestone: our thirtieth episode. Those were 30 engaging conversations...
Use Concessions To Your Advantage This Baseball Season
Use Concessions To Your Advantage This Baseball Season Here’s a question for all front office staff at ballparks: what are your goals this baseball season? Boost ticket sales? Higher fan retention rate? Engage with your fans more? The...
Ep. 34: Improving Fan Engagement With Market Research with Peter Stein
Ep. 34: Improving Fan Engagement With Market Research with Peter Stein In each episode of The GameDay Playbook presented by FanFood, Rob Cressy discusses how leaders are transforming the sports and live entertainment industry by leveraging technology to enhance the...
5 Ways FanFood Supports Social Distancing at Foodservice Areas
5 Ways FanFood Supports Social Distancing at Foodservice Areas We're entering an exciting yet unnerving time. On the one hand, states are slowly opening up and events are hopefully returning soon (hooray!). On the other hand, we don't know what consequences await when...
4 Ways to Generate More Foodservice Revenue After Re-Opening
4 Ways to Generate More Foodservice Revenue After Re-Opening At the time of writing, 38 states have (finally) announced that restaurants are allowed to open for dine-in; football season (hopefully) is still coming back this fall per the NFL’s latest...
How to Monetize the “New Fan” Despite Social Distancing: A Livestream
How to Monetize the "New Fan" Despite Social Distancing: A Livestream Last Thursday we concluded our livestream on the topic of “How to monetize the New Fan despite social distancing”, hosted by Carson Goodale, CEO of FanFood and Nick Lawson, CEO of SQWAD. Due...
FanFood Survey Reveals How People Feel About Attending Games Post Lockdown
FanFood Survey Reveals How People Feel About Attending Games Post Lockdown What once seemed like the distant future has arrived: states are gradually re-opening in phases. However, things will not be the same, and people’s mindset will not be the same. FanFood...
“To me FanFood is a no-brainer.” Interview with Skyline Drive-in owner
“To me FanFood is a no-brainer.” Interview with Skyline Drive-in owner There’s only so many orders a physical concession stand can take in — be it due to staff limitations or insufficient space for lines — most stands are missing out on revenue as a result. “We...
Live Chat with FanFood CEO: How Venues Should Prepare for Reopening
Live Chat with FanFood CEO: How Venues Should Prepare for Reopening Last Thursday we hosted a live stream with Carson Goodale, CEO and Co-Founder of FanFood. Amidst the uncertainties during this shelter in place period, one thing is certain: venues will eventually...
How Businesses Use Mobile Ordering Creatively to Generate Revenue
How Businesses Use Mobile Ordering Creatively to Generate Revenue Adaptability isn’t unique to startups. While it’s true that FanFood thrives on challenges that require flexibility and resourcefulness, we’re also very lucky to have like-minded partners on this...
Is Mobile Ordering Right For Your Venue? FanFood Customer Success Team Shares What They’ve Learned
Is Mobile Ordering Right For Your Venue? FanFood Customer Success Team Shares What They’ve Learned Last week we hosted our first ever “Ask Me Anything” live webcast on the topic of “Is mobile ordering right for your venue/facility?” We were thrilled to see many people...
Data Reveals Groundbreaking Conclusions About In-Venue Mobile Ordering
Data Reveals Groundbreaking Conclusions About In-Venue Mobile Ordering If you think concessions mobile ordering is only for venues with big budgets and huge turnouts — it’s time to think again. We keep saying that 2020 is the year of in-venue...
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